Frequently Asked Questions, Help and Information

~ What is 6-7oz leather?
6-7oz is a measurement that is used by the tanning industry to signify the average of how thick a particular piece of leather is. The thicker a piece averages the higher the number is. 6-7oz leather is strong, long-lasting and thick enough to take some serious abuse, but still thin enough to be worked with.
  For comparison, the average men's belt is made of 5-6oz leather, so our products are going to be a little thicker than the average men's leather belt.

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~ Are your products dyed or "finished" in any way?
No. Special dyes or a water-resistant finish are available at an additional cost, but the majority of our products are shipped 'natural' and age with use and exposure.

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~ How are your products shipped?
All orders are shipped via United Parcel Service.

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~ What are the shipping & handling charges?
Charges are different on every order... it depends on the total weight, the amount is added to the invoice at the time of shipment.

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~ Can you ship C.O.D. ?
Yes. (There is an extra charge from UPS for a COD shipment.)

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~ What if my order is late, or arrives damaged?
At the time of shipment customers will be faxed a copy of the invoice and the bill of lading. The tracking number for your shipment will be provided also, with a number to call if there are any questions about your shipment.
 Damage claims must be filed with the carrier and must be reported to the carrier immediately, the packaging and invoice must also be made available to the carrier for inspection.
1. Sign the delivery receipt "package received damaged." Inspect the contents of the parcel and keep all damaged containers for inspection until the carrier notifies you to dispose of them.
2. Contact your carrier and you will be advised regarding the proper procedures to follow.
3. Contact us so that we may reship the merchandise if necessary. Note: SC Leather Goods is not responsible for damaged shipments.
  If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim.

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~ What is your warranty and return policy?
Our products are warranted to be free of defects in materials or workmanship, any defective item that somehow gets shipped out can be returned for free replacement. This warranty excludes normal wear and tear, determination of what is considered "normal" wear is at our discretion only. Small scars and blemishes are fairly common with natural leather and do not normally constitute a "flaw".

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~ How long will it take to get my order?
All orders are filled as soon as possible... however, we do not make product ahead of time, we produce products only after an order has been placed. An average order takes from three to five business days to produce, depending on how many orders are in process at any given time. Shipping times vary, but generally less than a week.

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~ Do you ship orders internationally?
At this time we can ship only to addresses within the United States.

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~ Can I place an order online?
Not at this time. We ask that new or prospective customers contact us by telephone to set up an account.
 Current customers may, at their discretion, place orders via fax, e-mail, postal mail or telephone. Printable order forms are available here. (You will need Adobe Acrobat Reader to print it.)

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~ Can you send me a catalog?
No, but you can print a free one: just click here to download a printable version, complete with all of our contact information and a standard fax order form. (Requires Adobe Acrobat Reader)

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~ I don't see what I need, can you make a sheath for a _____?
Certainly! The items pictured in our online catalog are the most commonly ordered products, but we can make many others. Or, if we don't already have a template for what you need, we'll make one! We would love to talk with you and make a product to suit your particular needs. Simply contact us and we'll get started right away.

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~ Is there a minimum order size?
No, if you just want to try a few different items to see the quality and durability of our product, or if you are just looking for one or two items, we'll be happy to accommodate you.

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~ What forms of payment do you accept?
We accept payment via company check or company credit cards. Personal checks are acceptable in some cases, but we require payment in advance and personal checks must 'clear the bank' before we will ship the product.

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~ What are your payment terms?
All orders are "Net-10". Payment is due within ten days after you receive your order unless other arrangements have been made at the time of ordering. The payment is due even if there is a damage or lost shipment claim pending with the carrier.

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~ Do you charge sales tax? All customers in Washington State are charged a sales tax on the actual sale amount as shown on your confirmed order, unless we have a current signed and dated "Direct Pay Permit" in the customers file.

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